I have never used Windows Remote Assistance to request assistance. I have always provided the assistance to users via “Offer Remote Assistance” on a Small Business Server console. I was especially vexed by this Windows Intune error message recently when I was trying out Intune for the first time.
I had a clean install of Windows 7 Professional, and I installed Intune client. The updates and endpoint protection worked more or less as I expected. I was especially interested in the Remote Assistance feature, so I fired up a request for remote assistance.
Not available on this operating system?
I checked, and Windows 7 is so supported! Well, not so fast.
“[T]his operating system” is my own workstation where I was logged in to the Windows Intune management application. (Which by the way, requires Silverlight, which I didn’t initially realize either.)
No, just my new operating system.
And that workstation is Windows 8 Enterprise. But, it could have been any edition of Windows 8.
Jon Lynn of Microsoft posted that the reason for this is “the remote assistance tools available in Windows Intune did not provide the quality experience we want for our customers using Windows 8.” He further states that Microsoft hopes make the feature available via Intune on the Windows 8 platform in the future.
Apparently all other features of Intune will work on Windows 8. I’ll let you know if I find otherwise.